“One of the Valley’s Top Businesswomen”    

       Greater Phoenix Chamber of Commerce 2012 Family

Professional Partnership Award

        Family Involvement Center 2009

 

Professional Experience


Principal
Rabideau Consulting - Health and Human Services Consulting Firm
and Life Coaching

January 2014 to present  


Chief Executive Officer
Crisis Response Network, Inc.
June 2007 – February 2014

• Successful startup of the nation’s largest crisis network  www.crisisnetwork.org
• Secured contracts increasing revenues from $11 to $45 million in 5 years
• Effective management of community relations (legislative and system collaborators such as police, fire, CPS, homeless, etc.)
• Designed and implemented state of the art call center operations and electronic data exchange community response teams
• Designed and implemented business intelligence function to produce essential data and information to stay competitive, effectively manage
day to day operations cost effectively with positive outcomes  and win contract awards


Principal
Rabideau Consulting - Health and Human Services
Consulting Firm

May 2005 – June 2007 

• Assisted large behavioral health managed care company establish company-wide compliance program to meet federal Medicaid regulations
– audit results – 90% compliance
• Team member in conducting statewide External Quality Reviews (EQR) for Medicaid for Prepaid Inpatient Health Plans (PIHP) – Michigan
• Assisted many organizations in preparing successful proposals in response to RFPs
• Assisted organizations in obtaining and maintaining department of health license
• Facilitated strategic planning sessions for organizations


Division Chief for Compliance / Senior Policy Advisor
Arizona Department of Health Services

February 2001 – May 2005

• Successful management of large state agency projects including project administrator for developing the largest behavioral health managed
care RFPs/contracts in the nation ($950 million annually) including contractor selection and implementation.
• Designed and directed the restructuring of state behavioral health regulating documents (contracts, manuals, policies) inclusive of all federal
and state regulations (including Federal Block Grant requirements)
• Experience in drafting legislation for the Department of Health Services. Department of Health representative for coordinating across state
agencies and Boards all rulemaking associated with behavioral health (e.g. behavioral health licensing, professional licensure and Medicaid
rules).
• Executive team member responsible for transforming the public behavioral system via changing business processes, agency culture and
delivery system culture.
• Experience as a team member in developing capitation rates and fee-for-service rates.


Clinical Programs Analyst
Arizona Health Care Cost Containment System (AHCCCS)
June 1999 – February 2001

Contract development and compliance monitoring  for state Medicaid authority


Various Clinical Therapist positions
Various employers
February 1989 – June 1999


Honors & Awards

Director of the Year
Organization for Nonprofit Executives (ONE)  2013

Salute to Excellence Award
City of Phoenix Fire Department  2013

License


Arizona Board of Behavioral Health Examiners
Licensed Professional Counselor -   1994 – Present

Education


Master of Business Administration - Healthcare Management

Master of Arts - Family Therapy

Bachelor – Psychology

 

How

others

have

described

Suzanne: